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Return & Refund Policy

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Last updated: July 2026

At Sri Nageshrao Jewellers, customer satisfaction is our priority. We strive to provide authentic and high-quality jewellery products. Please read the following Return & Refund Policy carefully before making a purchase.

01General Policy

Jewellery purchases are subject to the terms mentioned below. By purchasing from Sri Nageshrao Jewellers, you acknowledge and agree to this Return & Refund Policy.

02Return Eligibility

Returns may be considered only under the following circumstances:

  • The product received is damaged during delivery.
  • The incorrect product has been delivered.
  • The product contains a verified manufacturing defect.

Any eligible return request must be reported within 48 hours of receiving the product along with photographs, invoice details, and supporting information.

Products that have been worn, altered, resized, customized, engraved, damaged due to misuse, or returned without the original invoice and packaging may not be accepted.

03Non-Returnable Products

The following items are generally not eligible for return or refund:

  • Customized or personalized jewellery.
  • Jewellery that has been resized or modified upon customer request.
  • Gold coins, silver coins, bullion products, and gift vouchers.
  • Products purchased during special promotional or clearance sales, unless required under applicable law.

04Refund Policy

Where a refund is approved:

  • Refunds will be processed using the original mode of payment wherever possible.
  • Processing time may vary depending on the payment provider or banking institution.
  • Any applicable deductions, handling charges, or payment gateway charges, where legally permissible, may be deducted before processing the refund.
  • Shipping and delivery charges are generally non-refundable unless the return is due to our error.

05Exchange Policy

Eligible products may be exchanged subject to inspection and approval by Sri Nageshrao Jewellers. The exchange value will be determined in accordance with the prevailing company policy and the condition of the returned product.

06Order Cancellation

Orders may be cancelled before dispatch. Once an order has been shipped or delivered, cancellation requests may not be accepted.

Orders involving customized jewellery or special orders cannot be cancelled once manufacturing has commenced.

07Inspection and Approval

All returned products will undergo quality inspection before a return, refund, or exchange is approved. Sri Nageshrao Jewellers reserves the right to reject any request if the returned product does not satisfy the conditions specified in this policy.

08Limitation of Liability

Sri Nageshrao Jewellers shall not be liable for delays or failure in processing returns or refunds arising due to circumstances beyond our reasonable control, including courier delays, banking delays, technical failures, or force majeure events.

09Policy Updates

Sri Nageshrao Jewellers reserves the right to amend or modify this Return & Refund Policy at any time without prior notice. Any updates shall become effective immediately upon publication on this website.

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